At T-shirts JO, we always strive to provide excellent customer service and ensure a seamless and comfortable shopping experience for our valued customers. Here is our policy for handling incorrect orders:
Definition of Incorrect Orders:
- Incorrect orders are those that are delivered with products that do not match what was requested by the customer.
Procedures:
- Upon receiving an incorrect order, please contact us as soon as possible to report the issue.
- We will review the order and verify any errors and mismatched products.
Customer Options:
- Customers may choose to return the incorrect products and receive a full refund.
- Customers may also opt to have the incorrect products replaced with the correct ones at no additional cost.
General Notes:
- We are committed to processing all incorrect orders as quickly as possible to ensure your complete satisfaction.
- Reports of incorrect orders must be made within 7 days of receiving the order.
We are here to ensure that your experience with us is smooth and satisfactory. If you have any questions or comments regarding our incorrect orders policy, please feel free to contact us.
