At T-shirts JO, we are committed to providing excellent customer service and ensuring your complete satisfaction when shopping with us. Here is our exchange policy in case of errors:
Exchange Due to Our Error:
- If you receive a wrong or defective product due to our error, please notify us immediately within 48 hours of receiving the order.
- We will arrange for the return of the defective product and cover all shipping and replacement costs, including refunding if necessary.
Exchange Due to Customer Error:
- If you receive a product that matches your original order and wish to exchange it for personal reasons or change of mind, please inform us within 48 hours of receiving the order.
- The customer is responsible for all shipping and replacement costs in this case, including return shipping costs.
Exchange Procedures:
- Please contact our customer service team to arrange for product exchanges and to receive necessary instructions for return shipping and replacement.
- Products must be in their original, unused condition and packaged in the original packaging.
We take pride in ensuring a seamless and enjoyable shopping experience for you. If you have any questions or comments regarding our exchange policy, please feel free to contact us.
