1. What is T-shirts JO's return policy for incorrect or defective products?
If you receive a wrong or defective product due to our error, please notify us immediately within 48 hours of receiving the order. We will arrange for the return of the defective product and cover all shipping and full refund costs, if necessary.
2. Can I return a product if I change my mind or ordered the wrong size?
If you wish to return a correct product that matches your original order for personal reasons or change of mind, please inform us within 48 hours of receiving the order. The customer is responsible for all shipping and return costs in this case.
3. How do I return a product to T-shirts JO?
Contact our customer service team to arrange for product returns and receive necessary instructions for return shipping and processing. Products must be in their original, unused condition and packaged in the original packaging.
4. What is the delivery time for T-shirts JO orders?
Orders are processed and shipped within 3 to 7 business days, excluding public holidays and national holidays.
5. How are delivery charges calculated?
Delivery charges depend on the customer's location and order size. Detailed delivery charges and shipping options will be displayed during the checkout process.
6. Can I track my order after it has been shipped?
Yes, customers can track the status of their orders using the tracking number provided once the order is shipped
7. What should I do if my order is delayed?
In rare cases, delivery may be delayed due to unforeseen circumstances such as severe weather or shipping restrictions. We will communicate with you in such cases to inform you of any potential delays.
8. Can I cancel my order after it has been shipped?
Once the order has been shipped, it cannot be cancelled or refunded. Please ensure that all details and sizes are confirmed before placing your order.
9. How can I cancel my order before it is shipped?
You may cancel your order at any time before shipment without any additional costs. Please contact us as soon as possible if you wish to cancel your order to arrange for a refund.
10. What should I do if I receive an incorrect or incomplete order?
If you receive an incorrect or incomplete order, please contact us immediately to report the issue. We will review the order and verify any errors or missing parts. Customers may choose to return the incorrect products for a full refund or have the missing parts replaced with new ones.
