At T-shirts JO, we strive to provide excellent customer service and ensure a smooth and convenient shopping experience for you. Here is our policy for handling incomplete orders:
Definition of Incomplete Orders:
- Incomplete orders are those that arrive without all requested products or with any part thereof missing.
Procedures:
- Upon receiving an incomplete order, please contact us immediately to report the issue.
- We will review the order and verify any errors or missing parts.
Customer Options:
- Customers may choose a full refund if the missing parts significantly affect product usability or customer satisfaction.
- Customers may also opt to have the missing parts replaced with new and complete ones.
General Notes:
- We are committed to processing all incomplete orders as quickly as possible to ensure your complete satisfaction.
- Reports of incomplete orders must be made within 2 days of receiving the order.
If you have any questions or comments regarding our incomplete orders policy, please feel free to contact us.
